Returns & Exchanges
Returns & Exchanges
Candy Category
At Flamingo Kids LLC, we’re proud of the quality and freshness of our candy products. Because these items are perishable, we can offer refunds or replacements only when an order arrives damaged or incorrect. To start a claim, please reach out within 48 hours of delivery.
Return Process
- Document the Issue: Take clear photos of the damaged candy and the original packaging so we can review the problem quickly.
- Contact Support: Email us at flamingokidsllc@gmail.com with your order number and the photos of the affected items.
- Claim Review: Our team will look over your request within 48 hours to determine whether a replacement or refund is the best solution.
- Resolution: Once approved, we’ll send a fresh replacement at no extra cost or issue a refund to your original payment method within 3–5 business days.
Toys & Games Category
At Flamingo Kids LLC, we want you to love every toy and game you purchase. If an item arrives damaged, incorrect, or simply doesn’t meet expectations, you may request a return or exchange within 15 days of delivery.
Return Process
- Document the Issue: Take clear photos of the damaged or incorrect item, along with the original packaging, to help us review your claim quickly.
- Contact Support: Email us at flamingokidsllc@gmail.com with your order number and the photos of the item.
- Review Process: Our team will evaluate your request within 48 hours and determine whether a replacement, exchange, or refund is the best solution.
- Resolution: Once approved, we’ll ship a replacement or process your refund to the original payment method within 3–5 business days.